topic Re: transfer problem in Get Support

transfer problem

Frankzhoucheng — Sun, 06 Apr 2025 21:11:05 GMT

i want to transfer my public moblie to fizz.It shows that publicMobile seems to have restrictions that prevent me from transferring to fizz. what can i do?thank u!

Re: transfer problem

Chalupa_Batman — Sun, 06 Apr 2025 18:00:04 GMT

@Frankzhoucheng wrote:
i want to transfer my public moblie to fizz.It shows that publicMobile seems to have restrictions that prevent me from transferring to fizz. what can i do?thank u!

Hello @Frankzhoucheng

First and foremost, your Public Mobile account must be active. If it is, you should be getting a text from Public Mobile asking your permission to port. If you are not receiving the porting request, you can reach out to Public Mobile by creating a ticket informing them permission is granted to port.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: transfer problem

slusagm — Sun, 06 Apr 2025 18:06:37 GMT

PN does not have restriction with porting out. you can port out as long as account is active

However, some numbers cannot be ported to particular provider due to technical problems , an issue with the other provider and not Pm's

Call Fizz and confirm if your number can be ported over to them. even it cannot be ported to Fizz, your number could still be ported to other providers

Re: transfer problem

Phil_Adelphus — Sun, 06 Apr 2025 18:19:26 GMT

@Frankzhoucheng Normally the onus is on the receiving carrier to initiate the port but you have to leave your PM sim in the phone to receive the SMS to authorize release of the number. This can only happen if your PM account is still active as already mentioned. What exactly is happening when you, or Fizz, try to transfer the number? Also, is your phone compatible with Fizz after they start decomissioning 3G in July - list here

https://fizz.ca/en/faq/compatible-devices

Re: transfer problem

Frankzhoucheng — Sun, 06 Apr 2025 19:12:47 GMT

thank u for your reply.my PM is still cative.I have talked with fizz and they said that pM have some limited,suggest me to contact PM.

Re: transfer problem

Phil_Adelphus — Sun, 06 Apr 2025 20:02:14 GMT

@Frankzhoucheng There's no impediment from Public Mobile's end that I can think of since your plan is still active. You can private message Public Mobile support and see what they say, use this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You do still have your Public Mobile sim in the phone to authorize the transfer when you get the SMS from them? You have to do that within 90 minutes of receiving it.

Re: transfer problem

Frankzhoucheng — Sun, 06 Apr 2025 20:06:35 GMT

thank u !i have sent the message through this link and hope they will reply soon.thank u for your reply.