topic Re: Payment in Get Support

Payment

Bill1955 — Sun, 06 Apr 2025 16:44:50 GMT

My subscription expired today and I’m trying to make a payment. Say it can’t be processed and to call back later. What’s going on?

Re: Payment

Chalupa_Batman — Sun, 06 Apr 2025 16:52:49 GMT

@Bill1955 wrote:
My subscription expired today and I’m trying to make a payment. Say it can’t be processed and to call back later. What’s going on?

Hello @Bill1955

Wait, call back later? You're using 611 to make a payment? Try going online or using the app instead. If you continue to have problems, create a ticket.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

BKNS27 — Sun, 06 Apr 2025 18:57:00 GMT

@Bill1955

You can call 1-855-4PUBLIC and make a payment with the registered CC or debit in your account to make a manual payment to restore service.