topic Re: Porting in Get Support

Porting

Brandon19 — Sun, 06 Apr 2025 16:35:49 GMT

How do I port a number out of public mobile to another provider?

slusagm — Fri, 04 Apr 2025 22:40:33 GMT

Make sure your PM account is active. login and get the account number from Profile page

Activate your new account with another provider and give them PM account number

Within 2 hours, PM will send you a text and you need to reply Yes within 90 minutes to approve the port

The within another 2 hours, the number will be ported to your new provider

Dunkman — Sat, 05 Apr 2025 20:56:31 GMT

Here is some additional information:

softech — Sun, 06 Apr 2025 07:42:17 GMT

Brandon19 — Sun, 06 Apr 2025 20:10:05 GMT

Hey!

Thank you for your reply. We did all what you said but the text did not come through... has anyone had this happen before?

slusagm — Sun, 06 Apr 2025 20:14:23 GMT

you will need PM to help to check if it was porting or actual activation problem

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437