topic Re: Charged for ESIM in Get Support

Re: Charged for ESIM

Shirleze — Sat, 05 Apr 2025 23:57:04 GMT

I have the same issue.

Re: Charged for ESIM

hTideGnow — Sun, 06 Apr 2025 00:58:06 GMT

hi @Shirleze

what exact problem you have? can you explain?

Re: Charged for ESIM

Shirleze — Sun, 06 Apr 2025 01:04:30 GMT

I have transfered my esim to a new phone..... the system is supposed to recognize me (I am logged in) and thus, will not charge me the $5 fee. However, it did.

Re: Charged for ESIM

Shirleze — Sun, 06 Apr 2025 01:05:39 GMT

I created a ticket for a refund. Will see what happens.

Re: Charged for ESIM

hTideGnow — Sun, 06 Apr 2025 01:05:54 GMT

hi @Shirleze

so, you have the esim setup on the new phone correctly?

if just the $5 , PM will reimburse, just that you have to submit a ticket. You can submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Charged for ESIM

Shirleze — Sun, 06 Apr 2025 01:40:00 GMT

Yes, it is set up correctly and working. I did submit a ticket. We will see what comes of that.

Thank you. 🙂