topic Re: eSIM transfer in Get Support

eSIM transfer

shuxuanes — Sun, 06 Apr 2025 01:11:58 GMT

I have bought the plane on my old phone but as I login the account into the new phone I can’t active it

Re: eSIM transfer

Sansan — Sat, 05 Apr 2025 22:14:17 GMT

So if you are using eSIM, the eSIM must be downloaded only on the phone you plan you use. So if you did it on your old phone, you have to download the Public Mobile App yo your new phone and buy eSIM again. You cannot transfer it.

Re: eSIM transfer

hairbag1 — Sat, 05 Apr 2025 22:14:27 GMT

@shuxuanes

on the new phone, download the Public Mobile app and log in to your account. You'll have to get a new esim..but it'll be free this time.