topic Re: esim in Get Support

esim

kevinlaurie — Sat, 05 Apr 2025 21:02:28 GMT

error no esim installed

Re: esim

Dunkman — Sat, 05 Apr 2025 21:10:01 GMT

More details would be helpful. Community members are customers like yourself. We have no access to individual accounts.

Are you a new customer? Activating new account with eSIM? Did you port your number over? The more details the better. If new customer, did you receive an email with a QR code for eSIM.

Re: esim

kevinlaurie — Sat, 05 Apr 2025 21:30:44 GMT

new customer, i did not received a email with a qr code

Re: esim

Dunkman — Sat, 05 Apr 2025 21:34:24 GMT

@kevinlaurie

Did you activate with the PM app? If use the website first, did you switch over to the app to finish activation? Were you charged?

Re: esim

kevinlaurie — Sat, 05 Apr 2025 21:44:23 GMT

Are you a new customer? yes

Activating new account with eSIM? yes

Did you port your number over? i am trying

The more details the better. If new customer, did you receive an email with a QR code for eSIM. ....no

Re: esim

slusagm — Sat, 05 Apr 2025 21:52:40 GMT

Did you use the PM app to activate ? If you did z you dont need the QR code, the app will install the esim for you

Check sim manager on your phone or check Settings, Cellular screen, there should be a Public Mobile esim there. Make sure it is enabled or enabled with Turn on this line option. Then click Reset Network Settings

Re: esim

Dunkman — Sat, 05 Apr 2025 21:53:35 GMT

@kevinlaurie wrote:
error no esim installed

@kevinlaurie

You likely will need to contact customer service agent

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect 1-3 hours response time. Try to include as much information in your private message to CSA.

Re: esim

kevinlaurie — Sat, 05 Apr 2025 22:01:36 GMT

no e sim installed in setting

Did you use the PM app to activate ? yes