https://productioncommunity.publicmobile.ca/t5/Get-Support/my-account/m-p/1326004#M911839 <P>If you HAVE active account at PM try using computer to access it. Clear cache, use incognito mode. Try different browsers. Do not start changing password right away!</P> Sat, 05 Apr 2025 15:10:07 GMT Yummy 2025-04-05T15:10:07Z https://productioncommunity.publicmobile.ca/t5/Get-Support/my-account/m-p/1326003#M911838 <P>Can't access my account.&nbsp; When I log in I get (Step one,&nbsp; choose a plan)&nbsp; I already have an account . My phone is working fine. Can't get m My ACCOUNT to open. This has been going on for about a week now.</P> Sat, 05 Apr 2025 15:08:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-account/m-p/1326003#M911838 BriOd 2025-04-05T15:08:32Z https://productioncommunity.publicmobile.ca/t5/Get-Support/my-account/m-p/1326004#M911839 <P>If you HAVE active account at PM try using computer to access it. Clear cache, use incognito mode. Try different browsers. Do not start changing password right away!</P> Sat, 05 Apr 2025 15:10:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-account/m-p/1326004#M911839 Yummy 2025-04-05T15:10:07Z https://productioncommunity.publicmobile.ca/t5/Get-Support/my-account/m-p/1326005#M911840 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/540433">@BriOd</a>&nbsp;</P><P>the error means the login and My Account are somehow disconnected.&nbsp; But if you have the service still, no worries., you just need PM support agent to fix it</P><P><SPAN>you can submit&nbsp; ticket by direct message:&nbsp;&nbsp;</SPAN><BR /><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>&nbsp;</SPAN></P><P><SPAN>Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:<BR />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<BR /></SPAN></P><P><SPAN>&nbsp;&nbsp;</SPAN></P> Sat, 05 Apr 2025 15:11:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-account/m-p/1326005#M911840 hTideGnow 2025-04-05T15:11:30Z