topic Re: Error code in Get Support

Error code

DDHDOLLY — Sat, 05 Apr 2025 13:05:08 GMT

Trying to activate a new SIM card. It says the payment was accepted but error code M 802. Please help

Re: Error code

ORNGNBLK — Sat, 05 Apr 2025 13:22:13 GMT

@DDHDOLLY Someone a few years ago had the same error occur. Apparently the sim still worked and the transfer was done properly despite the error. Does your phone work with the new SIM card at all? EDIT* if that fails, you can message an cs agent for help using this link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error code

DDHDOLLY — Sat, 05 Apr 2025 14:14:01 GMT

No I tried putting the sim in and no go.

ive submitted numerous tickets and not getting anywhere

Re: Error code

ORNGNBLK — Sat, 05 Apr 2025 14:20:26 GMT

Even after placing new sim in, restart phone, and also try resetting network setting. (This will erase any wifi passwords that are saved) but otherwise not a big deal. All other info is saved and the same. Let us know if it works

Re: Error code

DDHDOLLY — Sat, 05 Apr 2025 14:56:28 GMT

Re: Error code

hTideGnow — Sat, 05 Apr 2025 14:59:45 GMT

hi @DDHDOLLY

did you use the Public Mobile app during the activation? or just use the app? If you have only used the browser so far, you are not completed with the activation. Download PM app and login and complete the activation

if you were using app, then something was wrong and you need PM support agent's help. You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage