topic Re: my account in Get Support

my account

EJO — Wed, 02 Apr 2025 19:39:06 GMT

yeserday, being in my account clicked on new offer and i got stacked.

logged out and then logged in and i see endlessly message:

LET'S COMPLETE YOUR ACTIVATION

I do not want to activate anything!!!!!!!!!!!

I tried chatbot. TOTALLY USELESS!!!!!

Can someone reset my account so I could get in?

Re: my account

hairbag1 — Wed, 02 Apr 2025 19:43:25 GMT

@EJO

we can't do that for you, use this link to message Customer Support. (wait times have been longer lately)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: my account

EJO — Wed, 02 Apr 2025 19:57:16 GMT

Thanks hairbag1

I already sent message to CS

If I can add anything to conversation it is about chatbot. TOTALLY USELESS!

Was this my bad experience?

Re: my account

EJO — Thu, 03 Apr 2025 02:10:51 GMT

I started this nonsense yesterday when I clicked wrong (I do not know what and when) button. Today, after contacting community I progressed this "MUCH" that I got contact to CS. Hoped, it will solve problem but so far nothing. I started exchanging info with CS about 4:00PM and now is 10:00PM and I am nowhere near solving this problem. To support info I provided for this person, I have printout of transaction I signed with PUBLIC MOBILE. I sent my account number and in response this individual included different account number and stated that I have no active account. It is so inept it leaves me speechless.

WHAT TO DO? HELP!!!!!

Re: my account

EJO — Fri, 04 Apr 2025 22:42:17 GMT

It was Wednesday then.

Now we have Friday. It is 6:30PM and I am trying to find some understanding of the situation by CS agent. This time agent Alex. On Wednesday I had to deal with agent Clau(n).

Whoever it is, Clau(n) tried to tell that I do not have current account with PM. Would not even check what I sent. I described the problem 3x. Too bad I cannot attach screen snapshot.

what to do?