topic Re: Can't submit a ticket in Get Support

Re: Can't submit a ticket

TAHER1 — Thu, 03 Apr 2025 19:12:26 GMT

*#*#86583#*#*

I DIAL RESTARTED BUT I HAVE SAME PROBLEM INCOIMNG AND OUT GOING CALLS NOT CONECTED

Re: Can't submit a ticket

slusagm — Thu, 03 Apr 2025 19:23:29 GMT

It didn't work because your phone is not a Xiaomi

what phone do you have? Not every phone can turn on VoLTE this way. Some customers actually need to buy a new phone because of the 3G bands realignment

Re: Can't submit a ticket

TAHER1 — Fri, 04 Apr 2025 22:15:02 GMT

HI IAM USING REALME NARZO 70 5G NEW PHONE PREVIOUS IT WAS WORKING SINCE FROM THIS MOTH ONLY IAM RECEVING MESSAGES AND DATA IS WORKING SIM SIGNALS ARE COMMING ONLY INCOMMING AND OUT GOING CALL NOT CONNECTING I PAID MY BILLS IAM CONFUSED NO ONE SOLVED MY PROBLEM IN THIS PHONE MO VOLTE AND VPN SETTING CORRECT SO ADVICE ME WHAT I CAN DO

Re: Can't submit a ticket

slusagm — Fri, 04 Apr 2025 22:43:12 GMT

Your Realme phone does not have the 1900 band on 3G and won't work in many area now. need to get a Canadian phone like Samsung, iPhone or Moto. Or need to move to Koodo as your phone will be able to use VoLTE there

Re: Can't submit a ticket

TAHER1 — Fri, 04 Apr 2025 22:46:53 GMT

MY DATA PLAN 5G NOT 3G

Re: Can't submit a ticket

slusagm — Fri, 04 Apr 2025 23:27:18 GMT

Your plan is 5G, but your phone is not on VoLTE whitelist here , so you are using 3G for voice call and impacted by this change

https://www.publicmobile.ca/en/get-help/articles/850-turndown