Activation of eSIM not working

Immy333 — Fri, 04 Apr 2025 19:43:50 GMT

Hello,

I just purchased an eSIM, I made the payment and now that I am trying to activate it, it's not letting me. Can you please activate it for me? And keep the same phone number that I had before +xxxxxxxxxxxxxxxxxx?

Immy

Re: Activation of eSIM not working

softech — Fri, 04 Apr 2025 19:43:53 GMT

@Immy333

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please open ticket with PM support by private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Activation of eSIM not working

Immy333 — Fri, 04 Apr 2025 20:19:36 GMT

When I go to settings and cellular I don't see part to set PM as primary. Tried to add eSIM but that doesn't work either. Please help in giving more details. That might be the reason why it is not activating.

topic Re: Activation of eSIM not working in Get Support

Activation of eSIM not working

Re: Activation of eSIM not working

Re: Activation of eSIM not working