topic Re: Export phonenumber in Get Support

Export phonenumber

Julio7 — Fri, 04 Apr 2025 19:21:39 GMT

I need PM to authorize number transfer to Telus

sold my phone, canot download anything due to appleid sending code to phonenumber.

Phone transfer already requested with PIN, account number and IMEI.

@CS_Agent

Re: Export phonenumber

hTideGnow — Fri, 04 Apr 2025 17:55:04 GMT

hi @Julio7

since Telus owns Public Mobile, you can in fact call Telus live support and explain the situation and they can simply move the phone number over without your get the porting authorization text from PM. Call Telus helpdesk first

Re: Export phonenumber

slusagm — Fri, 04 Apr 2025 17:56:59 GMT

what did PM do to your phone number, why you cannot download anything? and you only need a text from PM, you don't really need to download anything

you can ask PM to look into it by ticket. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Export phonenumber

Julio7 — Fri, 04 Apr 2025 18:03:44 GMT

ITS what I thought. Lol

They cannot do anything

Re: Export phonenumber

Julio7 — Fri, 04 Apr 2025 18:04:56 GMT

Yes still waiting on reply.

Re: Export phonenumber

hTideGnow — Fri, 04 Apr 2025 18:05:10 GMT

hi @Julio7

Telus should be able to

anyway, submit proper support ticket with PM support agent then

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage