topic Re: Not getting Iphone text messages in Get Support

Not getting Iphone text messages

phoenen — Fri, 04 Apr 2025 15:54:38 GMT

hi,

I just ported my cell # from my previous carrier to Public Mobile yesterday on April 3rd, 2025 at 11am.

I am able to make calls and texts to and from other people whom use Samsung cellphones.

I asked a co-worker who uses an Iphone to send a text to my Samsung phone and her 2 texts which just show "test", have yet to arrive on my Samsung phone.

Please advise,

Phoenen

Re: Not getting Iphone text messages

hTideGnow — Fri, 04 Apr 2025 15:58:40 GMT

hi @phoenen

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Not getting Iphone text messages

phoenen — Fri, 04 Apr 2025 16:15:32 GMT

hi,

Yes I did reply Yes to my old carrier.

I am able to receive and send texts to other Samsung phones, just not Iphones.

Regards,

Phoenen

Re: Not getting Iphone text messages

hairbag1 — Fri, 04 Apr 2025 16:17:21 GMT

@phoenen

before you activated your Public Mobile account were you able to get messages from iPones ?

Re: Not getting Iphone text messages

phoenen — Fri, 04 Apr 2025 16:27:13 GMT

I did reply to the text within 1 minute with my old carrier and replied Yes.

Re: Not getting Iphone text messages

hTideGnow — Fri, 04 Apr 2025 16:31:15 GMT

hi @phoenen

you can receive iPhone message could be just iMessage, which works on Wifi

can you receive inbound calls? Try reboot your phone first and test

Re: Not getting Iphone text messages

phoenen — Fri, 04 Apr 2025 16:34:00 GMT

hi,

I can receive inbound calls.

Not text from iphones.

Re: Not getting Iphone text messages

hTideGnow — Fri, 04 Apr 2025 16:34:57 GMT

hi @phoenen

if really text the only problem, try remove phone number from the Settings and reboot phone. Then put the phone number back and test again

Re: Not getting Iphone text messages

Tessierose — Wed, 21 May 2025 21:20:27 GMT

To verify your # for text and subsequently, imessage and RCS on iPhones, you have to turn off the “Primary” in cellular data settings and leave on cellular data.

This fixed the issue for me.. here’s a screenshot: