topic Re: Calling and messenging not working in Get Support

Calling and messenging not working

Atul111 — Fri, 04 Apr 2025 15:17:25 GMT

I transfered my line from another network yesterday. My calls and messaging are not working. Everytime I try to log into the APP, it sends a text message for a pin but I cannot get it. This issue has stopped my work. Please advise with a working solution asap!

Re: Calling and messenging not working

hTideGnow — Fri, 04 Apr 2025 15:18:40 GMT

hi@Atul111

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot, the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Calling and messenging not working

Atul111 — Fri, 04 Apr 2025 16:03:25 GMT

The koodo service is not working either. The port was not done in the given time frame and now the koodo service should send a text but it is not coming through to any number i put in their system. Please help

Re: Calling and messenging not working

hTideGnow — Fri, 04 Apr 2025 16:05:49 GMT

hi @Atul111

ask PM support by ticket. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Calling and messenging not working

Kris2025 — Fri, 04 Apr 2025 16:15:07 GMT

Did you cancel the other service already? Has it stopped working? Try using your old sim, the OTP might still be going there.

Re: Calling and messenging not working

Atul111 — Fri, 04 Apr 2025 16:19:11 GMT

I have removed that esim from my phone. therefore i cannot receive it from them if that was the case. However

Re: Calling and messenging not working

Atul111 — Fri, 04 Apr 2025 16:20:10 GMT

The porting was incomplete because public mobile took over the service before the porting was done and I stopped receiving calls and texts mid transfer and so i could not reply because I did not get any messages or calls. The call to koodo services does not work because they are unable to re send a port over request. The number you are sending me is resulting in the same issue.

Re: Calling and messenging not working

Atul111 — Fri, 04 Apr 2025 16:40:55 GMT

hello??? is there any solution to this problem??? can you send a request for transfer or not??

Re: Calling and messenging not working

Kris2025 — Sat, 05 Apr 2025 00:00:57 GMT

PM gets the work done, but it take a while. In my case for the first two days their response was almost non existent, after two days they picked up and got the resolution.