Accidentally deleted eSIM

SharonR — Fri, 04 Apr 2025 12:38:03 GMT

Need a new eSIM for my existing number please.

Re: Accidentally deleted eSIM

softech — Fri, 04 Apr 2025 12:44:32 GMT

esim can be installed once. If you deleted it, you need to re-buy a new one using the app

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

topic Accidentally deleted eSIM in Get Support

Accidentally deleted eSIM

Re: Accidentally deleted eSIM