topic Re: Phone data suddenly no longer works, shows SOS and cannot make/receive calls or texts in Get Support

Phone data suddenly no longer works, shows SOS and cannot make/receive calls or texts

ellawjh — Fri, 04 Apr 2025 03:53:43 GMT

I need my phone fixed ASAP. Issue as per the title. I restarted the phone, reset networking settings, and ensured updates are done for the phone.

I still do not have data, and I cannot send or receive text messages.

Re: Phone data suddenly no longer works, shows SOS and cannot make/receive calls or texts

ellawjh — Fri, 04 Apr 2025 03:57:37 GMT

My plan is active, and i have auto payment set up.

Re: Phone data suddenly no longer works, shows SOS and cannot make/receive calls or texts

Techfish — Fri, 04 Apr 2025 04:14:59 GMT

SOS would imply no service or an inactive line, but your plan is active.

Could your area be affected by a service outage? Otherwise, a support agent could assist by ticket or private message. They may need to refresh something from the backend.

Re: Phone data suddenly no longer works, shows SOS and cannot make/receive calls or texts

ellawjh — Fri, 04 Apr 2025 04:17:09 GMT

not showing on the service outage map for my area at all 😞 honestly do not know what is going on..

Re: Phone data suddenly no longer works, shows SOS and cannot make/receive calls or texts

Techfish — Fri, 04 Apr 2025 04:25:03 GMT

Would you happen to have another device to try your SIM card in? If it has the same problems in another device, you could rule out your phone as the problem, and it would be a Public issue.

Re: Phone data suddenly no longer works, shows SOS and cannot make/receive calls or texts

JessMcD — Fri, 04 Apr 2025 04:42:34 GMT

Same thing is happening to me 😞 SOS only

I was told it could take 72 hrs!

Re: Phone data suddenly no longer works, shows SOS and cannot make/receive calls or texts

BKNS27 — Fri, 04 Apr 2025 04:57:23 GMT

@ellawjh

Did you check the expiry date on the registered CC with PM?

Re: Phone data suddenly no longer works, shows SOS and cannot make/receive calls or texts

ellawjh — Fri, 04 Apr 2025 05:22:38 GMT

just got mine back after a couple hours... it honestly was so weird

Re: Phone data suddenly no longer works, shows SOS and cannot make/receive calls or texts

computergeek541 — Fri, 04 Apr 2025 05:40:51 GMT

@BKNS27 wrote:
@ellawjh
Did you check the expiry date on the registered CC with PM?

A Public Mobile account going into suspension doesn't cause a phone to go into SOS mode. The phone still connects to the network and text messages from Public Mobile such as the EverSafe messages can still be received.