topic Re: Activation did not work in Get Support

Activation did not work

Ally7 — Fri, 04 Apr 2025 03:47:31 GMT

I can’t login. I try logging in and to verify my identity it sends code to email and my phone number. I CAN retrieve code from my email but CAN’T retrieve verification code text to my number because the activation failed and I now have no service from public mobile. Can’t get any help from the robots

i have tried resetting password but it did nothing

I have tried to summit a ticket but unable to get help with that too

so frustrating

don’t know what to do

Re: Activation did not work

Sansan — Fri, 04 Apr 2025 03:40:58 GMT

Please use this link to reach out to cs agents for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They are closed now, but send the message and hopefully they will get back to you early. They will respond via your community account via your inbox so be sure to log in periodically to check.

Re: Activation did not work

Ally7 — Fri, 04 Apr 2025 03:42:29 GMT

Ok, Thank you

I’ll try that

Re: Activation did not work

Ally7 — Fri, 04 Apr 2025 13:56:12 GMT

How do I check my inbox?

Re: Activation did not work

hTideGnow — Fri, 04 Apr 2025 13:57:21 GMT

hi @Ally7

this is the link to your inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

usually, click on the Envelope icon besides your Avatar on top right. If no such icon, click on the Avatar and select My Message