topic How long does it take to get response on the ticket in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-to-get-response-on-the-ticket/m-p/1325434#M911623 <P>Hi, Im getting an error when I try to change my subscription. I tried both Change now and change on renewal date. Submitted the ticket, but it's been more than 24 hrs, hasn't heard back from them&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000028403.jpg" style="width: 1080px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/158405i5A56C44A6CA2CC43/image-size/medium?v=v2&amp;px=400" role="button" title="1000028403.jpg" alt="1000028403.jpg" /></span></P><P> </P> Fri, 04 Apr 2025 00:12:43 GMT Oleggab 2025-04-04T00:12:43Z How long does it take to get response on the ticket https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-to-get-response-on-the-ticket/m-p/1325434#M911623 <P>Hi, Im getting an error when I try to change my subscription. I tried both Change now and change on renewal date. Submitted the ticket, but it's been more than 24 hrs, hasn't heard back from them&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000028403.jpg" style="width: 1080px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/158405i5A56C44A6CA2CC43/image-size/medium?v=v2&amp;px=400" role="button" title="1000028403.jpg" alt="1000028403.jpg" /></span></P><P> </P> Fri, 04 Apr 2025 00:12:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-to-get-response-on-the-ticket/m-p/1325434#M911623 Oleggab 2025-04-04T00:12:43Z Re: How long does it take to get response on the ticket https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-to-get-response-on-the-ticket/m-p/1325449#M911624 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/516327">@Oleggab</a>&nbsp;</P><P>response time usually is 2 to 4 hours</P><P>and for plan change.&nbsp; Try using a browser.&nbsp; Try using Incognito/private/secret mode on the browser to login My Account and make the plan change, it should work</P> Thu, 03 Apr 2025 15:18:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-to-get-response-on-the-ticket/m-p/1325449#M911624 hTideGnow 2025-04-03T15:18:20Z