topic How do i login without eversave ? i dont have my cell phone to authenticate in Get Support

How do i login without eversave ? i dont have my cell phone to authenticate

rbbess123 — Thu, 03 Apr 2025 17:13:13 GMT

How do i login without eversave i need to cancel my account but i do not have the cell number to authenticate

Re: How do i login without eversave ? i dont have my cell phone to authenticate

Phil_Adelphus — Thu, 03 Apr 2025 17:19:46 GMT

@rbbess123 When you get to where you are supposed to enter the code, select "didn't get the code" and you should be offered email and voicemail options.

Re: How do i login without eversave ? i dont have my cell phone to authenticate

rbbess123 — Thu, 03 Apr 2025 17:32:06 GMT

thanks @Phil_Adelphus however this is all i get. I am just trying to cancel my account. I guess i can dispute the charge on my CC but i feel like this should be easy

Re: How do i login without eversave ? i dont have my cell phone to authenticate

Phil_Adelphus — Thu, 03 Apr 2025 17:46:03 GMT

@rbbess123 Send a private message to customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page, or tap your avatar for messages if you don't see an envelope. They may take an hour or two to reply, some are finding longer at the moment for some reason.

Re: How do i login without eversave ? i dont have my cell phone to authenticate

TheSterlinger — Thu, 03 Apr 2025 17:46:57 GMT

Since you cannot log in, you will need to send a direct message to Public Mobile cs agents for assistance. Click on the link below to do so. They will assist you once they reply with your request. Keep watch of your inbox for the reply.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do i login without eversave ? i dont have my cell phone to authenticate

computergeek541 — Thu, 03 Apr 2025 18:28:51 GMT