topic Re: Let’s complete your activation issue when logging in in Get Support

Let’s complete your activation issue when logging in

raahh — Wed, 02 Apr 2025 22:17:44 GMT

I can't log into my PM account. Anytime I enter my username & password I get a message saying Let’s complete your activation and can't get passed it. I already have a plan with PM and have had one for over 1 year. There's no option to get into my actual account to check my usage, change payment method, check my plan etc...

Any ideas what may be wrong?

Re: Let’s complete your activation issue when logging in

Techfish — Wed, 02 Apr 2025 22:21:45 GMT

That's unusual. You should contact an agent by ticket or a private message (to CS_Agent); they could look into it.

Re: Let’s complete your activation issue when logging in

hairbag1 — Wed, 02 Apr 2025 22:21:10 GMT

@raahh

seems to be a common issue with Public Mobile lately. I suggest you message Customer Support and ask for their help. As you can't log in to your account, use this link to message 'em....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Let’s complete your activation issue when logging in

raahh — Wed, 02 Apr 2025 22:43:45 GMT

thanks for the link. contacted them.

Re: Let’s complete your activation issue when logging in

raahh — Tue, 15 Apr 2025 18:40:32 GMT

UPDATE: I still can't log in. It's been over a couple of weeks. Agents can't help me and they keep changing. really frustrating.