topic Re: Esim activation in Get Support

Esim activation

Posa — Wed, 02 Apr 2025 21:20:30 GMT

My esim didn't activate and I don't have a phone number for 2 days. When I try to log in to the app, it send a verification code to my cellphone which is not activated so I can not log in to the app either.

Re: Esim activation

Chalupa_Batman — Wed, 02 Apr 2025 21:48:42 GMT

@Posa wrote:
My esim didn't activate and I don't have a phone number for 2 days. When I try to log in to the app, it send a verification code to my cellphone which is not activated so I can not log in to the app either.

Hello @Posa

First, go into your settings (Cellular) and make sure the Public Mobile SIM card is selected as Primary. Then reboot. Then if the code doesn't send to your phone, click on "Didn't get Code" and there SHOULD be an option to send to your email. If that option isn't there, then please reach out to a CS Agent for a new eSIM.

Send a private message to a CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

IMPORTANT MESSAGE:

We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.

Re: Esim activation

Posa — Wed, 02 Apr 2025 21:58:58 GMT

I don't have any option to chose the sim card. I tried to activate the esim and didn't work. on my setting I can not change the sim, it's gray and I can not choose it.

Re: Esim activation

Chalupa_Batman — Wed, 02 Apr 2025 22:04:14 GMT

@Posa wrote:
I don't have any option to chose the sim card. I tried to activate the esim and didn't work. on my setting I can not change the sim, it's gray and I can not choose it.

I think it's greyed out is because it's not registered yet. Try my suggestion below and if it doesn't work, create a ticket.