topic Re: I have not recieved my SIM card in Get Support

I have not recieved my SIM card

Xinjian — Wed, 02 Apr 2025 20:15:50 GMT

Hi, I bought a plan + SIM card, but it has been over 13 days and I have not received the card. Could you please check if it is correctly mailed to my address? Thank you.

Re: I have not recieved my SIM card

BKNS27 — Wed, 02 Apr 2025 08:40:36 GMT

@Xinjian

We are all members like you and can't access your account but it normally takes about 10 business days to arrive (2 weeks). Members have reported that it took up to 3 weeks to arrive.

You can dm a CS_Agent to check for you during working hours of 9:00am to 10:00pm EST.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I have not recieved my SIM card

Xinjian — Wed, 02 Apr 2025 16:59:50 GMT

Thank you so much!

Re: I have not recieved my SIM card

computergeek541 — Wed, 02 Apr 2025 20:15:37 GMT

self solution removed