topic Re: Call fail in Get Support

Call fail

Ade107 — Wed, 02 Apr 2025 18:48:53 GMT

Every time i call one phone number, the call fails. Any other number that isn't public, i can call..

i am also unable to submit a ticket

Its my daughters number and its the most important that i need to get through to.. can anyone help.

Re: Call fail

hTideGnow — Wed, 02 Apr 2025 18:50:46 GMT

hi @Ade107

can anyone able to call your daughter?

and did you daughter just ported her number into her current carrier? if she just port her number recently, which one was the old one , which one is the current one?

Re: Call fail

slusagm — Wed, 02 Apr 2025 18:53:28 GMT

did she block your number by accident?

and you get busy tone? or an actual error recording?

if you are sure it is not her, try to ask PM to check. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Call fail

BKNS27 — Wed, 02 Apr 2025 19:21:40 GMT

@Ade107

Did you try adding 1 in front of the area code?