topic Re: SIM card doesn't receive a call, only messages. in Get Support

SIM card doesn't receive a call, only messages.

kattyrada — Wed, 02 Apr 2025 18:38:28 GMT

Hi, my SIM card doesn't receive a call, only messages.

Re: SIM card doesn't receive a call, only messages.

TheSterlinger — Wed, 02 Apr 2025 18:41:41 GMT

Since when can you not receive incoming calls? Can you get text messages ?

What type of phone do you have? If you have another phone can you remove the SIM card if you have a physical one and test yo see if you can get incoming calls there.

Re: SIM card doesn't receive a call, only messages.

kattyrada — Wed, 02 Apr 2025 18:43:33 GMT

Incoming and out coming calls from approximately 2 pm. Yes, I can receive a messages.

Re: SIM card doesn't receive a call, only messages.

hTideGnow — Wed, 02 Apr 2025 18:44:49 GMT

hi @kattyrada

please remove your sim card number, we are only customers here

new customer just activated today?

and what mobile data work?

what phone do you have? and what city you are at? did you try Reset Network settings? tried your sim on another phone?

Re: SIM card doesn't receive a call, only messages.

TheSterlinger — Wed, 02 Apr 2025 18:48:24 GMT

It could be just an outage. Turn on Airplane mode and off. You could also restart your phone .

If still doesn't work, you can contact customer service at the link below. Sign into your account and create a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html