topic Re: Old plan cancelling in Get Support

Old plan cancelling

joannasu — Tue, 04 Jan 2022 23:06:20 GMT

When porting over to public mobile does my old plan carrier automatic get cancelled or do I have to call my plan carrier to cancel?

Re: Old plan cancelling

ShawnC13 — Mon, 07 Nov 2016 03:21:02 GMT

It will automatically be cancelled. No need to contact them

Re: Old plan cancelling

mimmo — Mon, 07 Nov 2016 03:29:53 GMT

You might want need to contact them after thr port is done to ensure they prorate your final bill. It took me 4 months for bell to finally issue my final invoice, and adjust my invoice.

Re: Old plan cancelling

Rockdaddy22 — Mon, 07 Nov 2016 03:59:13 GMT

Absolutely do not cancel Bell yourself let Public Mobile take care of it all.

Re: Old plan cancelling

CaNuCk07 — Mon, 07 Nov 2016 04:01:26 GMT

Wouldn't hurt to contact them especially if you had any balance owing on a phone, just to be safe!

Re: Old plan cancelling

Rockdaddy22 — Mon, 07 Nov 2016 04:07:54 GMT

If you owe them money, they'll contact you lol

Re: Old plan cancelling

sm2016 — Mon, 07 Nov 2016 04:39:03 GMT

@CaNuCk07 only contact them AFTER you cancel. This is to protect them from "accidentally" releasing your phone number

Re: Old plan cancelling

elle-so — Mon, 07 Nov 2016 05:24:02 GMT

When your port is successful, your old plan carrier will be automatically cancelled. But it's always good to call them after the port to see if your old plan is still active. This ensures you're not paying for the old plan.

Re: Old plan cancelling

Rockdaddy22 — Mon, 07 Nov 2016 07:48:23 GMT

I would never call them, just test your old sim. If it doesn't work it's cancelled. No need to call