topic Re: Activate esim for iPhone 10 XS Max in Get Support

Activate esim for iPhone 10 XS Max

purple19 — Wed, 02 Apr 2025 18:18:13 GMT

Hi,

I subscribed today to 26 dollar plan for esim but when I login it says my phone is not compatible with esim I have iPhone 10 XS max on screen it says request refund for e sim and request physical card I really want to use esim please help I want to use new phone number

Re: Activate esim for iPhone 10 XS Max

umnikke8 — Wed, 02 Apr 2025 18:28:29 GMT

I think you'll have to contact customer support. The iPhone XS does support eSIM, but if the app won't install an eSIM for it, then you'll need their help. Submit a support ticket.

Re: Activate esim for iPhone 10 XS Max

purple19 — Wed, 02 Apr 2025 18:30:42 GMT

Hi where can I submit support ticket I also didn't get esim activation email

Re: Activate esim for iPhone 10 XS Max

slusagm — Wed, 02 Apr 2025 18:30:57 GMT

esim could still work with help from PM. Open a ticket.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activate esim for iPhone 10 XS Max

purple19 — Wed, 02 Apr 2025 18:38:41 GMT

I sent message to CS agent waiting on reply