topic Re: Manual payment option in Get Support

Manual payment option

ShubieTrucker — Thu, 26 Dec 2024 23:51:01 GMT

My wife has an option to make a payment using the registered payment method but I do not. How can I get this option?

Re: Manual payment option

Sansan — Thu, 26 Dec 2024 23:58:46 GMT

@ShubieTrucker try this link.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Manual payment option

ShubieTrucker — Sat, 28 Dec 2024 22:27:57 GMT

The button is missing, it is present on my wife’s account

Re: Manual payment option

ShubieTrucker — Sun, 05 Jan 2025 20:17:13 GMT

That link still does not give me the option

Re: Manual payment option

tonisage — Sun, 05 Jan 2025 20:36:22 GMT

@ShubieTrucker

After you've logged in, use the link. I also attached a screenshot of my interface

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Manual payment option

ShubieTrucker — Wed, 02 Apr 2025 17:52:51 GMT

That link still does not work. I am still unable to make a manual payment

Re: Manual payment option

slusagm — Wed, 02 Apr 2025 18:00:13 GMT

the link needs to be clicked twice

the first click, it will log you in, then go back to the link and click the second time and it will work

Re: Manual payment option

ShubieTrucker — Fri, 04 Apr 2025 13:39:27 GMT

I still only have the option to redeem a payment voucher, I just want to pay in advance with the card on file. I was suspended due to non payment recently even though I had funds in the card. This is unacceptable, if I could pay in advance at least I know that it wouldn’t happen again. If we can’t get it sorted I will have to find another provider. I can’t have my phone go down for reasons like that.

Re: Manual payment option

ShubieTrucker — Fri, 04 Apr 2025 13:41:57 GMT

That did work when I clicked it twice but why can’t I do it from within my account like my wife can?

Re: Manual payment option

hTideGnow — Fri, 04 Apr 2025 13:53:27 GMT

hi @ShubieTrucker

bookmark that page yourself. Next time, just login the proper account using a browser first (better to use Incognito/private/secret mode) then go to the bookmark and you will get to the page

the reason why you don't see it on your account is that newer accounts don't see it. Forgot the exact, but I think account setup after 2023 no longer have that. Probably is a glitch. But that's why you need Community to help 🙂