topic Re: 2FA not working after plan change in Get Support

2FA not working after plan change

Thewun — Wed, 02 Apr 2025 14:42:40 GMT

Hi. I think my plan changed this am to the 60GB can-US-Mexico from the 50GB plan.

I went to 2FA a couple of things this am. One was a payment confirmation from my bank and another a questtrade 2FA. Neither texts came through. I tried resetting the phone, network, etc. and still don't get them. Help?

Re: 2FA not working after plan change

Phil_Adelphus — Wed, 02 Apr 2025 14:49:04 GMT

@Thewun Are you able to receive regular SMS messages from others?

Re: 2FA not working after plan change

Thewun — Wed, 02 Apr 2025 14:51:40 GMT

Looks like my entire phone is a mess right now so I will submit a ticket.

Re: 2FA not working after plan change

Meow — Wed, 02 Apr 2025 15:05:00 GMT

Try to remove sim, reboot phone and try again.

How about other services? Calls in/out, internet, plain SMS?