topic How do I cancel subscription with unactivated account? in Get Support

How do I cancel subscription with unactivated account?

Carol29 — Wed, 02 Apr 2025 01:17:36 GMT

Hello, I just gave my credit card info and subscribed to your 29$month deal, but I have not been able to activate the account and transfer my old number. Meanwhile I have decided to stay with old provider with a prepaid plan. So can you please cancel my subscription? I am not able to log in since my account is not fully activated.

Re: How do I cancel subscription with unactivated account?

Chalupa_Batman — Wed, 02 Apr 2025 01:20:17 GMT

Hello @Carol29

You have to reach out to a CS Agent for a refund. Here's how.

send a private message to a CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

IMPORTANT MESSAGE:

We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.

Re: How do I cancel subscription with unactivated account?

hairbag1 — Wed, 02 Apr 2025 02:26:35 GMT

@Carol29

as you've already paid, why not activate the new account and just take a new number to test drive Public Mobile for 30 days. After the 30 days, I know you'll like it and you can initiate port of your old number to your new Public Mobile account.