Service interuptions

SamC93 — Wed, 02 Apr 2025 01:15:56 GMT

Anyone experienced service interruptions? Every single time I make or receive a call I hear this high pitched tone and the person on the other end can't hear me. It will continue to cut in and out the rest of the call. My data has also been intermittent, but Im more concerned about the calls. I have restarted my phone, I've toggled everything, Ive updated software.

Re: Service interuptions

Chalupa_Batman — Wed, 02 Apr 2025 01:22:14 GMT

@SamC93 wrote:
Anyone experienced service interruptions? Every single time I make or receive a call I hear this high pitched tone and the person on the other end can't hear me. It will continue to cut in and out the rest of the call. My data has also been intermittent, but Im more concerned about the calls. I have restarted my phone, I've toggled everything, Ive updated software.

Best advice I can give is to reach out to a CS Agent and get them to reset your network on their side. You can also try to reset your network settings on your phone as well.

Send a private message to a CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.

Re: Service interuptions

Sansan — Wed, 02 Apr 2025 01:24:17 GMT

What type of phone do you have? It could be related to the new 3G changes that's been made.

topic Service interuptions in Get Support

Service interuptions

Re: Service interuptions

Re: Service interuptions