topic Re: Account problem in Get Support

Account problem

Victor99 — Wed, 02 Apr 2025 00:45:44 GMT

We have 2 phones with 2 different numbers on the same account. You only show 1 number in the account. How do i get the second phone included on my bill

Re: Account problem

hTideGnow — Wed, 02 Apr 2025 00:48:29 GMT

hi @Victor99 PM system setup is to have one email for one account. If you have 2, you would have used different email addresses for the 2 accounts. Did you try Forgot Login id link in the Login page?

if that does not help, you will need to ask PM support agent to help.

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account problem

Rastin — Wed, 02 Apr 2025 00:48:24 GMT

They only allow 1 number per account. How did you get 2 on one

Re: Account problem

BKNS27 — Wed, 02 Apr 2025 08:50:06 GMT

@Victor99

The last number on your account superseded the first number so contact a CS_Agent to straighten this out for you but you will need a second email address for the second number/account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437