topic Re: New SIM card in Get Support

New SIM card

Maple_gest8 — Wed, 02 Apr 2025 20:25:31 GMT

Just received my new SIM card. However, after entering the SIM card number it shows the number was already in use. I can't continue to activate my subscription. Please tell me what should I do now? Thank you

Re: New SIM card

hTideGnow — Tue, 01 Apr 2025 23:36:48 GMT

hi @Maple_gest8 check the number again

and put the sim card in the phone and test. Maybe you clicked enter once already and it accepted

if not, ask PM support to confirm, maybe ask them for replacement card

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New SIM card

BKNS27 — Wed, 02 Apr 2025 08:52:46 GMT

@Maple_gest8

Where did you purchase your PM SIM? You should return it to the place of purchase and ask for a new one.

Re: New SIM card

Maple_gest8 — Wed, 02 Apr 2025 23:08:49 GMT

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