topic Outgoing calls and data usage that I did not authorize in Get Support

Outgoing calls and data usage that I did not authorize

Xiggy1018 — Mon, 07 Apr 2025 03:58:42 GMT

Hello!

Can anyone explain why I have so many outgoing calls to 1-587-580-4001 that I did not make?

There is also an issue where it seems like phone is using data especially at night last 11 pm or in the morning before 5 am. Can someone explain why this is happening’? I am always at home during these times sleeping, therefore my phone should be using my home’s wifi, and not data. Because of this, I already maxed out my data for the current cycle.

I have since turned off my data on my phone.

Thank you.

Re: Outgoing calls and data usage that I did not authorize

hTideGnow — Tue, 01 Apr 2025 22:00:46 GMT

hi @Xiggy1018

no worries. The 4001 number is just the voicemail. When someone called you and got sent to voicemail or when you check voicemail, they will all recorded on the usage log with the "4001" number. So, it is normal and no need to worry

and data "used" around midnight does not really got used at that time, it is just a cumulative usage of the day

also, if you see 100MB of data being used and you never used that, it is just because of cache, it does not really used up your data quota.