topic Activation problem in Get Support

Activation problem

OldHip — Tue, 01 Apr 2025 21:09:17 GMT

I'm trying to activate a new account. I have not received the text from my existing provider Bell mobility so I can't move forward.

Re: Activation problem

hTideGnow — Tue, 01 Apr 2025 21:15:16 GMT

hi @OldHip

sound like the number not ported yet. But check with PM porting support team and confirm and they can rerequest porting . I have sent you the number to PM Porting support team Please check your community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation problem

Littleman13 — Tue, 01 Apr 2025 23:03:08 GMT

Try completely uninstalling the PM App, then reinstall the app.

Try the process again using the SIM card number.

Re: Activation problem

OldHip — Tue, 01 Apr 2025 23:07:41 GMT

All good now. Open the ticket with public mobile support and they fixed me up. Thanks for all your help.