topic Re: Porting out in Get Support

Porting out

4317319400 — Tue, 01 Apr 2025 19:14:12 GMT

I am attempting to port my child's number off the system. However I am unable to generate an invoice or see my address attached to my profile.

Both of which are required to port out.

If PU staff person could kindly help me.

I will delete this post when the port out is done.

This post is only meant for helping for LNP not to trash talk or be off topic.

Thanks for everyones help.

Re: Porting out

Sansan — Tue, 01 Apr 2025 18:53:41 GMT

I have never seen my invoice with my address on it. But you can use the chatbot to create a ticket and ask CS agents if that is something they can create for you.

If you go to the Payment tab the history of payments are listed up to 90 days.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Porting out

4317319400 — Tue, 01 Apr 2025 18:56:26 GMT

I did ask via a ticket and got auto reply with bogus answer. That's why I started here.

Re: Porting out

Phil_Adelphus — Tue, 01 Apr 2025 18:58:55 GMT

@4317319400 If you can't get past the chatbot then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

So just the PM account number isn't sufficient?

Re: Porting out

Sansan — Tue, 01 Apr 2025 19:03:52 GMT

Okay, it sounded like you were logged into the account, but you were not able to see your address on the actual invoice, and you wanted one specifically with that information.

You will probably need to get the account number also.

But anyway here's the direct contact.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437