topic Re: Refund in Get Support

Refund

Julie80 — Tue, 01 Apr 2025 14:45:23 GMT

I accidentally paid twice when I changed my subscription!!

Re: Refund

Phil_Adelphus — Tue, 01 Apr 2025 14:49:24 GMT

@Julie80 Can you explain a little more about what happened? If you change your plan before the current renewal date you will be charged again immediately unless you select "change on renewal". If you know you made an accidental payment then open a ticket with customer service at the chat icon bottom right of this page.

Re: Refund

Littleman13 — Tue, 01 Apr 2025 16:31:05 GMT

I would speak to a Customer Service Agent about a possible refund. Here's how to reach them: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund

computergeek541 — Tue, 01 Apr 2025 17:12:02 GMT

@Littleman13 wrote:
I would speak to a Customer Service Agent about a possible refund. Here's how to reach them: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

The above isn't how customer support agents should usually be contacted. Customers need to be using the chatbot to start the ticketing process.