topic Esim in Get Support

Esim

Jihane777 — Tue, 01 Apr 2025 13:50:41 GMT

I’ve installed the eSIM into the phone using the IMEI and to my surprise it went to a different phone , now I have I have 1 phone with 2 numbers, so I deleted the eSIM , and my partner couldn’t have service anymore for days now , I’ve contacted support, while waiting is there anything I can troubleshoot ?

Re: Esim

hTideGnow — Tue, 01 Apr 2025 13:55:30 GMT

hi @Jihane777

you should have kept the esim, then go to the phone 2 to install the PM app and buy esim there first, before deleting the original esim

now with the esim gone, you have to ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim

BKNS27 — Tue, 01 Apr 2025 13:55:53 GMT

@Jihane777

You will have to wait until a CS_Agent replies back to you in the Message section in your avatar.

Re: Esim

computergeek541 — Tue, 01 Apr 2025 17:16:16 GMT