topic Re: No incoming or outgoing calls in Get Support

No incoming or outgoing calls

DeeKid — Mon, 07 Apr 2025 04:00:29 GMT

For the past 2 weeks my galaxy a20 will not dial out or receive any calls. In and out texts still works fine. Done hard reboot etc and no changes.

Re: No incoming or outgoing calls

softech — Tue, 01 Apr 2025 13:09:09 GMT

@DeeKid

A20 is not a North American model of phone and hence it likely impacted by this recent change:

https://www.publicmobile.ca/en/get-help/articles/850-turndown

You need another phone that designed for Canada with the proper bands PM needs, like Samsung A16 or A36.

Re: No incoming or outgoing calls

hTideGnow — Tue, 01 Apr 2025 13:20:29 GMT

hi @DeeKid

did you get a text from PM earlier, similar to this one after what is happening:
https://productioncommunity.publicmobile.ca/t5/Get-Support/text-my-service-will-degrade-in-2-days-pl...

and this is the background to the network change that affected you

https://www.publicmobile.ca/en/get-help/articles/850-turndown

basically, Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, it might affect voice calls for phones that has only 850 Band 5 on the phone but lack 1900 Mhz, those phone people bought in other country. That's why your iPhone , Pixel are working but not Vivo. Vivo is not designed for North American and not have all the required 3G bands