topic Re: Issues After Porting My Number to Public Mobile, no date, no message in Get Support

Issues After Porting My Number to Public Mobile, no date, no message

LeonTchi — Tue, 01 Apr 2025 12:55:02 GMT

Dear Public Mobile Support,

I ported my phone number from Koodo to Public Mobile last night, but I am experiencing several issues:

I am unable to receive 6-digit verification codes.

I am not receiving any text messages.

My mobile data is not working.

I have already restarted my phone, but the issues persist. Please help me resolve this as soon as possible.

My Public Mobile number:###-###-####

Leon Chi

Re: Issues After Porting My Number to Public Mobile, no date, no message

softech — Tue, 01 Apr 2025 12:52:17 GMT

@LeonTchi

sound like the sim card was not properly provisioned. No worries, it is an easy fix for PM, you just have to engage them by direct message. Kinldy message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Issues After Porting My Number to Public Mobile, no date, no message

LeonTchi — Tue, 01 Apr 2025 13:43:07 GMT

Thanks, private message sent 45mins ago to CSAgent, no response.