topic Failed Account Access in Get Support

Failed Account Access

bpub0618 — Tue, 01 Apr 2025 12:52:13 GMT

I am stuck in an endless loop trying to log into my account to change my subscription plan. I am always asked to "resume activation" when I am a longstanding user. Can't get past the new user onboarding screens.

Re: Failed Account Access

softech — Tue, 01 Apr 2025 12:53:46 GMT

@bpub0618

That error indicates your email login is not current linked with a PM's My Account. No worries, easy fix for PM and you just need to engage them by direct message

Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Failed Account Access

bpub0618 — Wed, 02 Apr 2025 22:17:39 GMT

Thanks for the lead in the right direction! Bpub0618