topic Re: Can't receive any calls in Get Support

Can't receive any calls

MariaVouts — Tue, 25 Mar 2025 03:14:17 GMT

Hello,

It has been over 5 Hours that I switched to public mobile and I am having problems with not being able to receive any calls and text messages

Re: Can't receive any calls

Sansan — Tue, 25 Mar 2025 02:54:12 GMT

Did you receive the confirmation text from previous provider and replied yes? Does your old provider sim still work? Any data?

Re: Can't receive any calls

funpig1 — Tue, 25 Mar 2025 04:39:29 GMT

@MariaVouts

Do you have mobile data? Can you call out? Are you able to send and receive texts? If so, you may just need to wait a couple hours or a day for the incoming calls to work. You can reset your network connection or reboot/restart your phone.

If you still cannot get incoming calls, contact a customer agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't receive any calls

MariaVouts — Tue, 01 Apr 2025 12:47:05 GMT

Yes, I did.. The problem was that I was stuck between the 2 providers. Finally fido transfered my number