topic Re: security pin for PM account in Get Support

security pin for PM account

RefugeefromPM — Mon, 15 Apr 2024 17:08:33 GMT

I'm being asked for a security pin. I have no clue what that is and have never heard of it , was never asked asked for it before or used it before.

Anyone knows what that is

Re: security pin for PM account

hTideGnow — Mon, 15 Apr 2024 17:09:28 GMT

HI @RefugeefromPM

if you never setup one before, you will have to use a browser to access this hidden page to reset new pin

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: security pin for PM account

Yummy — Mon, 15 Apr 2024 17:16:00 GMT

PIN is usually created during account opening. If you never create one, follow provided link and try to reset it. If it fails open ticket for agent to assist you.

Re: security pin for PM account

BKNS27 — Mon, 15 Apr 2024 18:18:10 GMT

@RefugeefromPM

You can just login to the PM app and just reset it under the Account tab.

Re: security pin for PM account

PatTKO — Tue, 01 Apr 2025 12:21:04 GMT

A few answered correctly . Submit a ticket CS_Agent will be able to provide you or guide step by step procedure, that being said , account number - email adress associated with your account and 4 last digits credit card this information would make it alot faster for you to access account. Try logging in through web browser instead of app apparently sometimes works then try the above info