https://productioncommunity.publicmobile.ca/t5/Get-Support/internet-problem/m-p/1324549#M910911 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/512970">@Angel-sol</a>&nbsp; &nbsp;A few things come to mind. Try rebooting your phone and removing and reinserting physical sim (if using). Try a speed test using 5G, and then run again with 4G and see if there’s a difference. (Some members have had success dropping to 4G). Lastly, if you see no improvement from these, ask a cs_agent to do a network reset for you from the back end. They work 9am-10pm (eastern) each day and the link to contact is here. Hope this helps.&nbsp;<SPAN>&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Tue, 01 Apr 2025 09:38:06 GMT ORNGNBLK 2025-04-01T09:38:06Z https://productioncommunity.publicmobile.ca/t5/Get-Support/internet-problem/m-p/1324542#M910904 <P>Internet problem in my area, many times I can't access the internet on my phone even though I have 5G, I can't open pages or Facebook. I have a Samsung S25 Ultra.</P> Tue, 01 Apr 2025 08:50:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/internet-problem/m-p/1324542#M910904 Angel-sol 2025-04-01T08:50:06Z https://productioncommunity.publicmobile.ca/t5/Get-Support/internet-problem/m-p/1324549#M910911 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/512970">@Angel-sol</a>&nbsp; &nbsp;A few things come to mind. Try rebooting your phone and removing and reinserting physical sim (if using). Try a speed test using 5G, and then run again with 4G and see if there’s a difference. (Some members have had success dropping to 4G). Lastly, if you see no improvement from these, ask a cs_agent to do a network reset for you from the back end. They work 9am-10pm (eastern) each day and the link to contact is here. Hope this helps.&nbsp;<SPAN>&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Tue, 01 Apr 2025 09:38:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/internet-problem/m-p/1324549#M910911 ORNGNBLK 2025-04-01T09:38:06Z