topic Re: Refund in Get Support

Refund

imy — Sat, 29 Mar 2025 12:06:19 GMT

Hello, I paid for my subscription on march 25th then today I decided to change my plan so I paid again for the new susbscription on march 28th, is it possible please to get a refund on the remaining amount from the first subscription ? Thank you

Re: Refund

Phil_Adelphus — Sat, 29 Mar 2025 13:16:22 GMT

@imy When you select to change a plan you are given two options, "change now" or "change on renewal". If you choose change now your plan change is immediate and charged immediately with no pro-rated refund for what's left of the original plan. That's why unless you really need the new plan right now for some reason it is always best to select change on renewal. Then the new plan will kick in on the next renewal date and you will only be charged for it at that time.

Re: Refund

Littleman13 — Tue, 01 Apr 2025 03:58:54 GMT

I would speak to a Customer Service Agent about a possible refund. Here's how to reach them: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund

imy — Tue, 01 Apr 2025 11:00:38 GMT

I did thank you, (they refused to refund though)