Reverting a phone number transfer

injustice — Tue, 01 Apr 2025 03:22:58 GMT

I tried to port my old number to Public Mobile (which failed/is stuck since my older number didn't have an active plan). Now my Public Mobile account/app shows that old phone number. But now I don’t want the old phone number anymore and just want to keep using the current Public Mobile number (the one that came with my eSIM and working plan when I bought it). How do I solve this issue?

Re: Reverting a phone number transfer

hTideGnow — Tue, 01 Apr 2025 03:16:44 GMT

hi @injustice open a ticket with PM support and also them to cancel the port request and ask them to give you back the old number

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Reverting a phone number transfer in Get Support

Reverting a phone number transfer

Re: Reverting a phone number transfer