topic Re: Get refund in Get Support

Get refund

Eddlyn — Tue, 01 Apr 2025 01:08:57 GMT

Hi, i just replaced my simcard because its not working, can i refund my payment for buying a new sim card, because the person who sell me the simcard told me that i can refund my payment.

Thanks you,

Re: Get refund

funpig1 — Mon, 31 Mar 2025 23:05:03 GMT

@Eddlyn

It does not hurt to try. You would need to take it up with a customer agent. Try to message them with the chatbot. If that doesn't work, use the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Get refund

Yummy — Mon, 31 Mar 2025 23:11:28 GMT

There is no refund on activated SIM cards.

But you never know... open a ticket and explain your situation to agent.

Re: Get refund

hTideGnow — Mon, 31 Mar 2025 23:22:11 GMT

hi @Eddlyn where you bought it from? they usually willing to reimburse if you have a proper receipt

try ask PM support agent, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Get refund

computergeek541 — Mon, 31 Mar 2025 23:30:00 GMT