topic Re: SMS NOT WORKING in Get Support

SMS NOT WORKING

Lucy_Longueuil — Mon, 31 Mar 2025 19:17:26 GMT

Just switched to PM. Can't received nor send SMS. Phone works but phone messages not coming in. Switched to old SIM card provider .. all messages are there. How long do I have to wait?

Re: SMS NOT WORKING

hTideGnow — Mon, 31 Mar 2025 19:19:55 GMT

hi @Lucy_Longueuil

if you switch back to the old sim and work, that means the porting request was not done

out of all the messages you got, check if the old carrier has sent you a porting authorization text and if you can still reply within 90 mins when they sent?

but if you missed that 90 mins window, you need to ask PM porting team to re-trigger the port request. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: SMS NOT WORKING

Sansan — Mon, 31 Mar 2025 19:21:04 GMT

Did you keep the old providers sim in phone first to reply to the sms to confirm the port?

I will send you another message with a phone number to call to verify the port.

Re: SMS NOT WORKING

BKNS27 — Mon, 31 Mar 2025 19:37:07 GMT

@Lucy_Longueuil

Your old SIM will continue to work for about 2 hours or so until porting is completed. Your phone will show SOS with the old SIM when porting is completed. Power off your phone and switch to the PM SIM and power phone back on.

Re: SMS NOT WORKING

Lucy_Longueuil — Mon, 31 Mar 2025 21:23:36 GMT

Tried the number you sent..item was Kudoos..couldn't help me

Re: SMS NOT WORKING

Sansan — Mon, 31 Mar 2025 22:03:16 GMT

Kodoo and Public Mobile are owned by Telus so they should be able to help. But I've been hearing a lot of this lately so I honestly don't know what's happening...🤔

Are you able to get incoming calls to your Public Mobile number? Can you log in? Message Public Mobile agents at the link below if it's still not working.