topic Re: DELETE ACCOUNT NOW in Get Support

DELETE ACCOUNT NOW

LARONA — Mon, 31 Mar 2025 20:50:58 GMT

I just bought a plan, your sim card activation failed, but guess what, when I attempt to log into my app, it is sending 2 step auth to my phone, which doesn't exist. And I am stuck here, cant log into the account to chat with an agent, no numbers to call anywhere, I just need you to cancel and refund me right away, I cant even do that! how is that even legal?

Re: DELETE ACCOUNT NOW

Phil_Adelphus — Mon, 31 Mar 2025 20:54:23 GMT

@LARONA Since you can't log in and get the chat to work, send agents a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You need to be logged in to this community for the link to work, same as to post here. An agent will reply at the envelope icon top right of this page or tap your avatar for messages. Only customers are in this community.

Re: DELETE ACCOUNT NOW

BKNS27 — Mon, 31 Mar 2025 21:22:49 GMT

@LARONA

We are all members like you helping each other out. No PM staff on this Community Forum.

Just click on the Chat icon and type in Submit a Ticket for a CS_Agent to help you.

Re: DELETE ACCOUNT NOW

umnikke8 — Mon, 31 Mar 2025 21:28:26 GMT

You might be able to login without the 2fa code, there is the Didn't get code link that brings up options to send the code in different ways. But maybe that isn't an option before activation.

Re: DELETE ACCOUNT NOW

LARONA — Mon, 31 Mar 2025 21:31:38 GMT

I dont get that option, it asks for my credentials, then asks for the 6 digit code sent to my number, only other button on screen is resent code

Re: DELETE ACCOUNT NOW

MacauleyGates — Tue, 01 Apr 2025 00:35:20 GMT

I am having a similar issue, and I have seen dozens of similar posts in the last few hours. There's no way to talk to a human with this company, and no way to cancel your services even when you can't use them. I don't want to be forced to pay this bill forever because there's no human employees to talk to.