topic Re: Calling issues in Get Support

Calling issues

Vigo15 — Mon, 31 Mar 2025 20:26:45 GMT

Changed subscription to 4 g plan. Hasn't kicked in. Can't call out. No calls in!

HELP!

Re: Calling issues

hTideGnow — Mon, 31 Mar 2025 20:28:22 GMT

can you confirm if mobile data work?

if data work and just not voice, it might have nothing to do with plan change , but more to do with the recent PM change to 3G network:
https://www.publicmobile.ca/en/get-help/articles/850-turndown

what phone do you have? what model? Some overseas phone no longer have reliable voice due the above change

Re: Calling issues

BKNS27 — Mon, 31 Mar 2025 20:41:52 GMT

@Vigo15

Try rebooting your phone by powering off then back on.

Re: Calling issues

Vigo15 — Mon, 31 Mar 2025 20:46:35 GMT

Thanks for the link hTideGnow. Learned that I don't have 4 g + network compatibility. Will have to go back to my former plan.

Re: Calling issues

Phil_Adelphus — Mon, 31 Mar 2025 20:56:46 GMT

@Vigo15 A 4G plan should still work, what phone do you have? It has more to do with whether your phone needs 3G to make voice calls. You may not be able to go back to your former plan depending on the price.

Re: Calling issues

computergeek541 — Mon, 31 Mar 2025 21:07:41 GMT

self solution removed