topic Re: Angry frustrated customer in Get Support

Angry frustrated customer

LisaMarie902 — Mon, 31 Mar 2025 20:38:18 GMT

I cannot access my sons account with the email, it keeps trying to get me set up a new subscription, which I am sure I will have to pay for again so I won't do that. Phone number has been activated since December 2022.

I am having no luck at all with support. Does anyone have any suggestions ?

Re: Angry frustrated customer

hTideGnow — Mon, 31 Mar 2025 20:11:22 GMT

hi @LisaMarie902

it just the email you used is not properly linked to your son's My Account. You need PM support agent to check and correct that. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Angry frustrated customer

Chalupa_Batman — Mon, 31 Mar 2025 20:11:58 GMT

@LisaMarie902 wrote:
I cannot access my sons account with the email, it keeps trying to get me set up a new subscription, which I am sure I will have to pay for again so I won't do that. Phone number has been activated since December 2022.
I am having no luck at all with support. Does anyone have any suggestions ?

Sounds like a CS Agent needs to reset the account. Here's how to reach them.

send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage